The Hyper-Intelligent Workforce of the Future

SingularityNET CEO Ben Goertzel, casts the spotlight on how AI will pave the path towards a post-work society


By Dr. Ben Goertzel | Asking which industries are going to be most impacted by artificial intelligence (AI) in the coming years and decades is much like someone in the 1980s asking which industries are going to be most impacted by computer chips and software. During the 1980s, it was possible to see that computers were going to revolutionize retail and medicine, but not to forecast the advent of Amazon or Taobao. Prediction of AI’s future influence is likely even harder than was the case for earlier technologies, due to the exponential nature of change in an era of unprecedented connectivity.  


What is clear is that AI and its associated technologies will continue to advance. In Southeast Asia alone, the adoption of AI stood at 14% in 2018, a marked increase from 8% in the previous year (IDC). The use of AI will only trend upwards as organizations turn to this technology to plug the skills gap created by the digital transformation of traditional industries. This development is set against the backdrop of a potential talent deficit of 47 million workers across the Asia Pacific by 2030 (Korn Ferry).  


As AI becomes mainstream, today’s capabilities will open up to more general uses, otherwise known as artificial general intelligence (AGI). Once this happens, there will be fewer tasks which humans can perform more efficiently or economically. The unique economic value of humans will then be restricted to individual cases like psychological therapy, entertainment, and the arts, or roles that require human engagement or interaction to deliver value.


Before we get there, we must acknowledge that AI will not take over the human workforce all at once. Instead, it will start by prompting businesses to reorganize their structures to best leverage the strengths AI has to offer. In doing so, pieces of people’s jobs will be reallocated to AI, giving way to the creation of new roles and requiring humans to upskill themselves accordingly.


For instance, AI will first take on more routine accounting work such as calculations and backend processes, similar to intelligent adaptive Excel macros, while allowing accountants to handle strategic decision-making and customer interaction. We will only see AI taking over these roles over time, and by then, only a handful of humans will be needed to oversee the running of an organization’s entire financial processes. When this happens, we would be living in the reality of the hyper-intelligent workplace, where humans will only provide mission-critical thinking, while incorporating the intuitive skill sets of AI and robots for increased productivity.


A key thing to note is that AI will not instantaneously eliminate jobs or job functions. Using the case of biological lab testing as an example, equipment which is already computerized will become more automated and intuitive. Lab robots will then start bridging the gaps between the lab equipment–be it carrying materials from one machine to the other or keeping each equipment informed about their respective test subjects, parameters, and results. This system gradually weeds out the role of lab technicians, as they are replaced by an integrated lab robot system that takes verbal instructions directly from the scientist in charge of the lab. Eventually, the scientist’s role will mainly be to rubber-stamp the AI’s suggestions, knowing that what he needs from the AI, and ensuring the task has been effectively executed.


Of course, this is not to say that there will be widespread automation within all industries. While generic graphic designs can now be done with AI design programs, the conceptualization of deeply creative new images and visual themes will remain largely in the domain of humans, especially on highly subjective matters which require a highly nuanced understanding of consumer taste and preference.


In general, one may say that among the last job roles to be eliminated will be those relying heavily on novel creativity, strategic decision-making, critical thinking, and physical manipulations in life-or-death situations. Among these roles, the routine and labor-intensive tasks will most likely be automated first, as that is where most cost-savings will be obtained. To put this idea into context: there is more money to be saved by autonomous driving than helicopter piloting, and more to be saved by automating medical research than particle physics research.


In my view, the reduction of the need for humans to work for a living should be massively positive. In an ideal world, people’s time would be freed up to pursue more social, artistic, intellectual, and spiritual endeavors. Imagine living in a society where–through the work achieved by technology–the psychology of defining one’s importance, status, and identity no longer relies on one’s career or income.


While this vision is sure to be a rocky road given the realities of geopolitical issues and income inequality, projects such as the decentralized AI movement led by SingularityNET will aim to smoothen the path toward it in a democratic and participatory way. If a substantial portion of the world’s AI brainpower is running on decentralized networks that are owned and controlled by their participants, it is more likely that the replacement of human labor with AI will unfold in a way that is beneficial for a large percentage of humanity. When that happens, we know that the AI revolution has reached the point of full success.


For more on how AI can contribute towards a hyper-intelligent workplace, and possibly a post-work society beyond, join me on a panel titled ‘Let’s Get Real About the Magic of AI and its Benefits to the Society’ at ConnecTechAsia2019 Summit, Day 1, 18 June at Marina Bay Sands, Singapore.


About the Author

Dr. Ben Goertzel is founder and CEO of the decentralized AI network SingularityNET, a blockchain-based AI platform company, and the Chief Scientist of Hanson Robotics.


He also serves as Chairman of the Artificial General Intelligence Society, the OpenCog Foundation, the Decentralized AI Alliance and the futurist nonprofit Humanity.


With decades of expertise applying AI to practical problems in areas ranging from natural language processing and data mining to robotics, video gaming, national security and bioinformatics, Dr. Goertzel is one of the world’s foremost experts in Artificial General Intelligence, a subfield of AI oriented toward creating thinking machines with general cognitive capability at the human level and beyond.

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