Hotline-killer Skipmenu has launched on Android and iPhone. The app can shortcut over 800 hotlines , including the most popular banks, insurers, telecom companies and other consumer-facing service providers in Hong Kong.
When calling a faceless entity like the bank, expect to waste 10 minutes on average listening to “press 1 for this” or “press 2 for that.” Skipmenu helps the caller literally skip this menu. By seeing all options on the screen rather than hearing them, a caller connects 5 to 7 times faster than they would by using the audio menu.
Skipmenu has mapped over 800 hotlines from corporations in Hong Kong, including consumer “favourites” like HSBC, Bank of China, Standard Chartered, DBS, Manulife, AXA, AIA, Cathay Pacific, PCCW, ThreeHK, China Mobile, SF Express and the Hong Kong Immigration Department.
“Calling companies is a real problem, but it’s not going away. When they added email support, we still had to call. Then they added live chat, we still had to call. Then they added social media, we still had to call. If you look at the stats, an overwhelming majority are calling more than anything else,” explained Chloe Chan, head of growth. “Corporations think these incredibly complicated phone menus will solve callers’ problems, but this just creates a group of irritated, angry customers who then proceed to vent their frustrations on social media.”
At less than 9 MB (the size of 4 photos), Skipmenu is one of the lightest apps today. “I hate apps that are big, bloated and useless. That’s why Skipmenu is small, secure and so simple, even my grandma uses it,” explained Gabriel Chan, the founder CEO. “It doesn’t run in the background or slow down your phone. It could save you over 2 hours a month in airtime. Even if you have a voice plan, no one likes wasting time listening to a robot.”
Skipmenu is based in Hong Kong with an engineering lab in Ottawa, Canada. The app is available for free on the App Store and on Google Play.