First City-Level DiDi Transportation Brain Went into Full Operation in Jinan, and other updates
Jinan Launches Transportation Brain Powered by DiDi
DiDi Year-End Report of 2018: Users Traveled 48.8 Billion Km
DiDi Issues Poverty Alleviation Work Report
DiDi Ranks First in Comprehensive Score in Safety Evaluation
Research Shows User Experience in Ride-Hailing is Better than in Taxi
1. First City-Level DiDi Transportation Brain Went into Full Operation in Jinan
On December 26, 2018, Jinan Transportation Brain, a partnership between DiDi and the city’s transportation authorities, went into full operation. As DiDi’s first city-level transportation brain project, Jinan marks the “graduation” of the initiative from research and trial to full application.
R&D of Jinan Transportation Brain began in May 2018, featuring a cloud service that provides the computer infrastructure and four hubs: the perception center, the analysis center, the decision-making center, and the evaluation center.
Over the past year, the DiDi smart transportation team completed the construction of IT infrastructure, a big data platform and an application support platform. Public transportation data resources and DiDi analytics are now connected. More new business applications are in the pipeline, ranging from applications such as road conditions monitoring, vehicle supervision, smart traffic signal control and smart traffic police dispatch.
2. DiDi’s 2018 in Small Data: Users Traveled 48.8 Billion Km, 1.13 Million Items Were Lost and Found Including Crayfish
On January 3, 2019, Didi Chuxing announced a short report on its ride-hailing and taxi-hailing businesses in 2018. The report shows:
DiDi users traveled 48.8 billion kilometers in 2018, equivalent to five interstellar round trips from Earth to Neptune.
Passengers clocked up 800 million kilometers on pooled trips. This environmentally friendly way of travel saved 43 million liters of fuel and 97,000 tons of CO2 emissions.
In 2018, total trips added up to 1.7 billion hours, comparable to the history from the Neolithic Age to the Internet era.
Passengers queued for more than 44 million hours before getting their ride, and still 2.5 billion requests were left unfulfilled.
In warm response to DiDi’s new safety features, 76 million users set up emergency contacts in the app and shared 530 million itineraries through the “share status” feature.
The 30 million recommended pick-up points in the DiDi app, which are designed to facilitate the pick-up process, helped save 5.4 billion calls between drivers and passengers.
DiDi and its drivers sent 1.13 million lost items to their absent-minded owners, including nursing bottles, crayfish, and other unconventional belongings.
DiDi Drivers received a total of 590 million Chinese characters in positive reviews, equivalent to 200 sets of Harry Potter: The Complete Collection (Chinese version).
3. Poverty Relief @DiDi: Over 700,000 Drivers in 565 Poor Counties Work on DiDi
In a newly released Poverty Relief Report 2018, DiDi revealed that its ride-hailing services now cover 565 government-listed poor counties in China, generating income for 703,200 local drivers.
According to the report, ride-hailing is the sole source of income for over 40% of these drivers’ families. More than 6.7% of drivers on the platform fall within China’s poverty range. These drivers’ average time spent on the DiDi platform each day and gross monthly income are both higher than the platform average.
Meanwhile, DiDi actively explores technology solutions for poverty relief and regional development challenges. In January 2018, DiDi Village Access, an on-demand shuttle service for rural communities, was launched in cooperation with the Yunnan government, where DiDi provides carpooling technology and an operating platform to local public bus operations. In 2018, these on-demand shuttles safely served 6,571 passengers on 1,800 shifts. In addition, DiDi also set up emergency aid and children’s financial aid programs for drivers. As of June 2018, the former had provided assistance to 196 drivers’ families who fell into poverty due to illness.
4. DiDi Ranks First in Peer Safety Review
Recently, a reporter from Nanfang Metropolis Daily researched and evaluated safety items on six ride-hailing apps, including DiDi, Meituan, Ucar, Caocao, Shouqi and Yiche. The research found that DiDi’s comprehensive score is the highest. Safety innovations from DiDi, including “Police Assistance”, “Share Status” and “Safety Center” are becoming industry standards across China.
Compared with peers, DiDi not only sets a higher verification standard for drivers, but it was also the first to provide in-trip audio recording and other safety functions, which makes it possible to send the recording to the police when the user pushes “Police Assistance”. The review found that DiDi also has a more well-rounded in-app user communication plan, including the backseat reminder and other safety reminders. DiDi also provides advance payment support in case of medical emergency as part of its safety protection plan.
5. BigData-Research Report: User Experience in Ride-Hailing is Better than in Taxi, DiDi’s Safety Features Have Received Recognition
In December 2018, BigData-Research released the 2018 Taxi & Ride-Hailing Services Report, which analyzed 11,420 valid samples. The report shows that 81.3% of users prefer ride-hailing services to taxis for its greater convenience, safety, diversity, comfort and other riding experience features.
Following are the major conclusions of the report:
Convenience, safety and diversity are the most important factors for riders’ experience. Compared with taxis, ride-hailing services received the highest level of users recognition for its convenience and diversity.
Between January and October 2018, the number of users’ complaints for ride-hailing is much lower than that of traditional taxis. Users' satisfaction with complaint settlement and efficiency in ride-hailing is significantly higher than that in traditional taxis. The main reason is that ride-hailing platforms gather more comprehensive itinerary information, making the complaint process more efficient and prompt.
According to the data released by China's Supreme Court, the crime incidence per 10,000 taxi drivers is 13 times higher than the number of ride-hailing drivers. Acts in collusion with passengers and dangerous driving behaviors are the major reasons inducing crimes.
The safety features upgraded by ride-hailing platforms, especially DiDi, have received wide appreciation, among which the user acceptance rate of one-tap police assistance, emergency contacts and real-time location-sharing has surpassed 80%.
More than 90% of the users think that safety is a common challenge faced by both ride-hailing and taxi industries. Technical methods help enhance safety and service, but to maintain a safe transportation environment needs efforts from all sectors of society.
Public acceptance of ride-hailing services is increasing. 90.6% of users think that ride-hailing is an upgrade of the traditional taxi service, which promotes the progress of the overall mobility industry.
About Didi Chuxing
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation platform. The company offers a full range of app-based transportation options for 550 million users, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Car Sharing and food delivery. Over 31 million drivers have found flexible work and income opportunities on the DiDi platform.
DiDi is committed to collaborating with policymakers, the taxi industry and communities to solve the world’s transportation, environmental and employment challenges with smart transportation innovations. The company is working with a growing alliance of car industry players to build out a next-generation auto-solutions and operations platform.
DiDi partners with Grab, Lyft, Ola, 99, Taxify and Careem in a global ride-hailing network that reaches over 80% of the world’s population across over 1,000 cities. Currently, DiDi provides ride-hailing services in Brazil under the 99 brand, operates DiDi-branded mobility services in Mexico and Australia, and provides taxi-hailing service in Japan through a joint venture. By continuously improving user experience and creating social value, DiDi strives to build a safe, open and sustainable mobile transportation ecosystem.
For more information, please visit: www.didiglobal/news